Refund policy

This policy applies to orders for delivery in Sweden. We currently deliver to Denmark and Sweden. Select your delivery country using the country selector to see the applicable currency, delivery options and policies for your destination.

Returns and Refund Policy

At remm. we want to make it easy for you to return a product if it does not meet your expectations. You can read our return and refund guidelines here.

Statutory cancellation rights

Your statutory cancellation rights are separate from our voluntary 30-day return scheme. Where you have a statutory right to cancel, you can notify us of your decision within 14 calendar days after receiving your order. After notifying us, return the goods within 14 calendar days. Statutory exceptions may apply, including to goods made to your specifications or clearly personalised.

You can notify us by emailing info@remmstore.se or by another clear statement of your decision to cancel. Please include your order number if available to help us identify the order. You do not need to give a reason or obtain our approval to exercise a statutory cancellation right; use of a particular form or returns portal is not required.

For a full cancellation of an order under your statutory cancellation rights, we refund the payments received from you, including the cost of our least expensive standard delivery option. Additional costs for a more expensive delivery method you selected are not refundable.

We make this refund without undue delay and no later than 14 calendar days after being informed of your decision to cancel, using the same payment method as the original transaction unless you expressly agree otherwise. We may withhold the refund until we have received the goods or you have supplied evidence that you have sent them back, whichever happens first.

The conditions and processing time of our voluntary return scheme below do not restrict your statutory cancellation rights. You pay the return shipping costs for a cancellation unless otherwise agreed. Your statutory rights concerning faulty goods are unaffected.

Our voluntary 30-day return scheme

Returning belts with personalised engraving

Under our voluntary return scheme, we do not accept returns of engraved belts. This means that belts cannot be returned if you have chosen to engrave a personal message or one of our popular messages on the belt. We also do not refund gift boxes purchased as an add-on.

Returning belts, straps and buckles

In addition to your statutory rights, we offer a voluntary 30-day return scheme starting on the day you receive your order. To use this voluntary scheme, the product must meet the following conditions:

• The item must be unused and in the same condition as when you received it.

• The product must not have been adjusted or cut to size.

• The product must not have engraving.

• This return policy applies to items purchased directly from remm. for delivery to Sweden.

How to return an item

1. Send an email to info@remmstore.se to let us know that you wish to return an item. Your email must include:

   • Subject line: Belt return

   • Message: Order number and reason for return when using the voluntary return scheme. A reason is not required for a statutory cancellation.

2. Pack the item carefully to prevent damage in transit. Remember to include a copy of the order confirmation.

3. Send the parcel to the following address:

Remm.
Højagervej 32 
8700 Horsens
Denmark

Please note:

• The customer pays the return shipping costs.

• We recommend sending the parcel with tracking to make sure it arrives.

Refunds under the voluntary return scheme

For a return under our voluntary 30-day scheme that falls outside your statutory cancellation rights, once we have received and approved your return, we refund the item amount excluding shipping costs to the payment method used for the purchase.

• For these voluntary returns, refund processing normally takes up to 14 working days after we have received and approved the return. The statutory refund deadline described above applies when you exercise a statutory right to cancel.

• If the item does not meet the return requirements, we will contact you with further information.

Product complaints

Our satisfaction guarantee is in addition to your statutory rights concerning faulty goods and does not limit those rights.

If there are faults or defects in the product’s functionality, you are covered by our satisfaction guarantee for up to 1,000 days after purchase.

• Contact us as soon as possible with a description of the problem and attach photos if possible.

• If the complaint is approved, we will cover the shipping costs.

Contact us

If you have any questions about returns, refunds or product complaints, you are always welcome to contact us:

• Email: info@remmstore.se

• Phone: +45 73 70 74 06

We are here to help!

remm.: your trusted supplier of quality belts.